Frequently Asked Questions:
What Are Your Business Hours?
We strive to remain active and be available for our customers as often as possible and for as long as we can.
We are available from:
9 A.M. - 5 P.M. EST (Monday - Friday),
10 A.M. - 2 P.M. EST (Saturday),
12 P.M. - 2 P.M. EST (Sunday).
Please note: We do not ship or process orders on weekends and public holidays.
How Long Does It Take To Ship My Product?
We do our best to ensure that orders are prepared for shipment within two business days of receiving orders. However, we typically process/fulfill orders and ship them out the same day, granted the payment is complete and all customer details, including the shipping address provided, are valid. Please note that same-day fulfillment is only available for some orders placed before 1 P.M. EST or 10 A.M. PST. For more information, contact us.
How Long Does It Take To Receive My Order?
Once your order is shipped, depending on the location, you should receive it within 2-6 business days. If you are within the US, you may receive it sooner, as we use UPS Ground, UPS 2nd Day Air, and USPS Priority Mail for US-based shipping. However, Orders placed in Canada and abroad may take longer to process and ship. For more information, contact us.
How Do I Track My Package?
Here is how to effortlessly monitor your packages after receiving your order's shipping confirmation email from us.
Simply retrieve your tracking number from the email, then paste or type it into the designated field CLICK HERE and click "Track Package." This action will seamlessly provide you with prompt access to the latest tracking updates.
Feel free to revisit this page periodically to stay informed as your shipment progresses from its point of origin to its final destination.
Can’t Find What An Answer To Your Question? Need More Information? Contact Us!
If our responses do not help you, we apologize and would like to connect with you to assist you further if needed. Therefore, we welcome you to chat with us by clicking on the 'chat...' icon presented in the lower right corner of your screen or contact us using the information provided on our 'contact us' page. We are happy to address your inquires!
Please note our business hours if you chose to chat with us, as we may not be available to answer you promptly outside of our business hours. However, we will respond to you when we are available again!